Privacy & Data Protection

Privacy Policy rm99c — User Personal Data Protection

Rm99c is fully committed to your privacy. This document transparently explains how we collect, use, store and protect your personal data as a member of our platform.

Last Updated: 1 January 2026

Banking-Grade Encryption

All data transmitted between your device and rm99c servers is protected by 256-bit SSL encryption, ensuring your sensitive information remains inaccessible to unauthorized parties.

Secure Data Storage

Personal data is stored on servers protected by strict access controls. Only authorized personnel may access user information, and every access is carefully logged.

User Privacy Controls

You have full control over your data. Through your rm99c account settings, you can update your information, request a copy of your data, or apply for account deletion at any time.

No Data Sales

Rm99c has never and will never sell user personal data to any third parties for marketing purposes. Your data is yours — not our business commodity.

Malaysia PDPA Compliance

The rm99c privacy policy is built on the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring every aspect of how your data is handled complies with local law.

Communication Controls

You can choose to accept or opt out of marketing communications from rm99c at any time through the preference settings in your account, without any hassle.

01 Introduction & Scope of This Policy

Rm99c cares about your privacy. This Privacy Policy describes how rm99c ("we", "Platform" or "company") collects, uses, discloses and protects your personal information when you access or use the rm99c platform, including our official website and mobile applications.

This document is published in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognized data protection principles. By registering or continuing to use the rm99c platform, you agree to the collection and use of information as described in this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions rm99c. In the event of any conflict between these documents, the Terms and Conditions shall prevail unless otherwise stated.

02 Types of Personal Data We Collect

Rm99c collects various types of information for platform operations and user experience improvement. The following are the main categories of data we process:

Data You Provide Directly

Data Category Example Information Primary Purpose
Identity InformationFull name, date of birth, gender Age verification, KYC, account Legal compliance
Contact InformationPhone number, email address Account communications, notifications Account management
Identity DocumentsNational ID card, passport Digital copies for KYC Identity verification
Financial InformationBank account number, digital wallet For deposits and withdrawals only Payment processing

Automatically Collected Data

  • Device Data: Device type, operating system, unique device identifier, and app version used
  • Network Data: IP address, browser type, internet service provider, and general geographic location
  • Usage Data: Pages visited, time spent, games played, and interaction patterns within the platform
  • Transaction Data: Deposit, withdrawal, betting and wins history recorded in our system

03 How We Use Your Data

Rm99c uses your personal data only for legitimate and necessary purposes. We do not process your data excessively or for purposes unrelated to platform operations. The following are the primary purposes of data use:

  • Account Management: Creating, verifying and maintaining your account on the rm99c platform, including KYC processes required by law
  • Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately
  • Platform Security: Detecting and preventing fraudulent activity, money laundering and security breaches through continuous monitoring
  • Customer Support: Providing effective support when you contact the rm99c support team with any enquiries or issues
  • Platform Improvements: Analyzing aggregated usage patterns to improve platform performance, interface and overall experience
  • Service Communications: Sending you important notifications related to your account, security and platform updates
  • Legal Compliance: Fulfilling reporting and compliance obligations required by the relevant authorities in Malaysia

rm99c does not use your personal data for third-party advertising or commercial profiling. Any marketing communications we send are directly related to rm99c services only.

04 Data Sharing & Disclosure

Rm99c does not sell, rent or trade your personal data to any third parties for profit. However, there are limited situations where we need to share certain information:

  • Technical Service Providers: We work with technology service providers that help operate the rm99c platform, including payment processors, data analysts, and cloud infrastructure providers. All such partners are bound by strict confidentiality agreements.
  • Game Providers: In certain games operated by third-party providers, the minimum information required for gameplay may be shared with the relevant provider for operational purposes only.
  • Regulatory Authorities: We will disclose required information to regulatory authorities, law enforcement bodies, or courts when mandated by Malaysian law or a valid court order.
  • Fraud Prevention: In cases requiring fraud investigation or anti-money laundering inquiries, relevant information may be shared with the appropriate authorities.

In all data-sharing situations described above, rm99c ensures that only the minimum necessary information is shared, and every instance of data sharing is protected by appropriate contractual agreements.

05 Security & Data Protection

Protecting your personal data is the top priority of rm99c. We continuously invest in the latest security infrastructure to keep your information safe at all times:

  • 256-bit SSL Encryption: All communications between your device and rm99c servers are protected by banking-grade encryption that cannot be breached by unauthorized parties
  • Two-Factor Authentication (2FA): rm99c supports two-factor authentication for an additional layer of security to protect your account access
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity promptly
  • Internal Access Controls: Access to user data within rm99c's internal systems is restricted to authorized personnel only, with every access recorded for audit purposes.
  • Regular Security Testing: rm99c conducts regular penetration testing and security audits by independent experts to identify and address any vulnerabilities

While we take all reasonable precautions, no security system can be guaranteed 100% secure. We encourage you to also safeguard your account security by using a strong and unique password and not sharing your login information with anyone.

06 Cookies & Tracking Technologies

Rm99c uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform operations, including login verification and session security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting statistical data on how users interact with the platform to help us identify areas that need improvement.
  • Preference Cookies: Saving your preferences such as language, display settings and other personal choices to deliver a more tailored experience.
  • Session Cookies: Temporary cookies that are automatically deleted when you close your browser, used to maintain your login session.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the rm99c platform. Continued use of the rm99c platform after the cookie notice is displayed is considered your consent to our use of cookies.

07 Your Rights as a Data Owner

As a rm99c user, you have the following rights regarding your personal data in accordance with Malaysia's PDPA:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Update or correct inaccurate or outdated personal data

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Restriction

Restrict the processing of your data in specified circumstances

Right to Object

Object to the processing of your data for direct marketing purposes

Right to Data Portability

Receive your data in machine-readable format

To exercise any of the above rights, please contact rm99c customer support team via live chat. We will process your request within 30 working days. Please note that some rights may be subject to restrictions based on applicable legal obligations.

08 Data Retention & Deletion Period

Rm99c retains your personal data only as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for data retention periods:

  • Active Account Data: Retained for as long as your account is active on the rm99c platform and for a specified period after account closure for audit and compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years after a transaction, as required by Malaysia's financial and anti-money laundering laws.
  • KYC Data & Identity Documents: Retained for the duration of the active account and for 5 years after account closure, in line with regulatory requirements.
  • Support Communication Logs: Retained for 2 years for service quality control and reference purposes.
  • Security Log Data: Retained for 12 months for security investigation and digital forensics purposes if needed.

When data is no longer needed and there is no legal obligation to retain it, rm99c will delete or anonymize that data using secure, irreversible methods.

09 Child Privacy & Age Restrictions

The rm99c platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Rm99c conducts strict age verification through the KYC process during registration. If we discover that personal data of someone under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

If you suspect that a minor has accessed the rm99c platform, please contact our support team immediately. We take child protection very seriously.

10 Privacy Policy Amendments

Rm99c reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology or applicable legal requirements. Any material amendments will take effect upon publication on the rm99c platform.

We will endeavor to notify members of significant changes via in-account notifications or other appropriate communication methods. The "Last Updated" date at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the rm99c platform after any amendments to the Privacy Policy take effect will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we handle your personal data.

11 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights as outlined in this Privacy Policy, the rm99c support team is ready to assist you. We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe.

For privacy and data protection inquiries, you can contact us via live chat available 24/7 on the rm99c platform. For requests requiring formal processing such as data access or deletion applications, our team will guide you through the appropriate process.

Official Email
Live Chat

Your Data Is Safe With rm99c

Sign up for an rm99c account with confidence. Our platform is protected with bank-grade encryption and full compliance with Malaysia's PDPA.

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